IMPORTANT: we cannot guarantee that you will or will not be charged any custom taxes or duties. Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. This applies only to international and Canadian orders.
How much is shipping?
The best way to find out how much shipping is to your address is to go through the checkout process. During the checkout process, the shipping costs are automatically generated based on the address you enter.
Our system must verify that the address you enter during checkout is a valid address. If our systems detect an error in your address, your order will be put on hold and we will email you, this could cause a delay during the handling period. Please double check your address during checkout!
Customers are responsible for all claims to USPS.
We are not responsible for international taxes and duties, that is the sole responsibility of the customer. We are not responsible for contacting customs centers. In the event of a return, duties and shipping fees will not be refunded.
Your package is lost
If you have a tracking number and you see that your order is not moving in its transit to you, or your tracking number says your order is delivered but you have not received the package you may file a claim with USPS here: https://www.usps.com/help/claims.htm
All claims are customers responsibility with the carrier. We do not issue refunds when orders are lost in transit. We recommend choosing a shipping method like UPS or DHL that includes insurance.